Often one of the first NLP tools practitioners are presented with is the “Eye accessing cues” model. This model outlines an observation made by Bandler and Grinder as NLP was in its infancy. Essentially they noted that as subjects were answering questions in which they used “visual” words, they tended to look up and either to the right or left. For example, in response to questions like “What colour is your car?” they would briefly look up, and then give the response “Blue”. Bandler and Grinder took this observation, and attempted to determine if there was a correlation between other directions subjects were looking in and the representation systems they were using in speech. While it was not a watertight conclusion, it appeared that more often than not the following eye directions could be mapped to particular representational systems:-
- Eyes Up Right -> Visual Remembered
- Eyes Up Left -> Visual Constructed
- Eyes Side Right -> Auditory Remembered
- Eyes Side Left -> Auditory Constructed
- Eyes Down Right -> Digital/Internal Dialogue
- Eyes Down Left -> Kinesthetic
“Kinesthetic” is a special case because it emcompasses feeling and gustoric sensation. Since to construct a kinesthetic process you have to use experience, it is recognised that every constructed and remembered kinestetic process is cued from the same eye access. Internal Dialogue refers to occasions where the subject talks to themselves. There is a special 7th position where the subject stares ahead and defocuses their eyes, this is mapped to the Visual Constructed cue. Here are some example questions that you would expect to produce the system accesses above:
- V-C “What would your living room look like if the walls were purple?”
- V-R “What colour are your mothers eyes?”
- A-C “What sound would a monkey make playing a piano?”
- A-R “What is your mobile ringtone?”
- K “What was the last hot thing you ate?”
- D “When you are feeling unhappy, what do you say to yourself?”
The conclusion followed that for every time we are required to access representational system our eyes dart to one of these 6 positions. This is useful to the NLP practitioner because it can indicate to them which system a client is using to complete a particular task. This can in turn help them ask better questions and further help model the subject’s patterns or advise them to other systems they could use if the pattern is a problem for them. Unfortunately the way some questions are worded might require the subject to access a system not expected by the practitioner, throwing off any calibration. It is important in these situations to debrief and ask the subject what it is they saw, heard, felt or said to themselves. In an experiement made by Stever Robbins a subject was asked how many chairs they had in their living room. The subject moved their eyes down-right (K). Upon debriefing the subject it was discovered that the question resulted in the subject remembering being rocked in one of the chairs in his living room as a child, a feeling of comfort… and then he was able to answer the question.
Similarly, many people who hear about Eye Accesing Cues believe that it can be used to determine if people are telling the truth or lying though their front teeth. The premise goes as such: If you ask a subject “Did you see the football game last night?” the subject’s eyes should dart up and to the right if they remember having seen the game, and up and to the left if they are about to make up the football game entirely and lie like the cheating adulteror they are. Unfortunately this does not hold together quite as well as you would have thought. What if they remember the great feeling they had as a goal was scored? (K). What about if they listened to the game on the radio? (A). Or, what if they were thinking about the result of the game and what that means to their team position in the league? They might go to the visual constructed system, throwing off the interviewer who will have ticked off the deception box. Only by further questioning and debriefing can the interviewer be truely sure that they were reading the right signals.
To complicate matters, certain people switch there constructed and remembered sides, inversing the pattern from left to right. This tends to be the case with left-handers, but can also be true of right-handers. Also it is not uncommon for subjects to switch sides as they switch context or state. This means that continuous calibration is essential.
As well as switching sides it is common to switch representational system preference with state and context. I may use the visual system predominantly when I am painting, but might use the kinesthetic system when listening to music. Many practitioners will state that they favor a particular system, or even go so far as to say they are a “visualiser”-type. This is a falsification. Approximately 70% of people have been shown to prefer using the visual system under most circumstances, but to say you restrict your representational system to visual-only under all conditions is untrue. We absorb and record every event we encounter with every available sensory system, however we will favor a particular system depending upon our state. This does not mean, however, that the other systems are dormant. Quite the contrary.
Stephen Heller, in his book Monsters and Magical Sticks, also draws our attention to the internal and external representation systems, further complicating the accessing cue model. His suggestion is that for each state or context, we have a prefered system to recall/construct (indicated by the eye accessing cue) and a system prefered for expressing the experience or construction (the system used in speech). So while I might say “I can see what you mean” I might look to the side, meaning that while I actually made some use of my audititory system, I used the visual system to express it. This can be very useful in a theraputic setting.
In business, Eye Accessing Cues can be used very effective in gaining rapport (or losing it) at an unconcious level with a client or colleague. A good example of this is when making a presentation. Given that any audience is going to have a spectrum of representational preferences, and you will have your own, it is important to pay equal attention to each of the representational systems in your speech to assure you gain rapport with every person in the room. For instance, rather than saying:
“I would like to see if we can look at this problem in a different way. If we can get a little more perspective maybe we’ll be able to see the bigger picture, and understand where we are losing sight of our goals.”
could be better phrased as:
“I would like to see if we can sound out some new ideas. Maybe if we can get a better feel for our problem we can understand it better.”
This will ultimately mean that more people will associate and empathise with the way you describe your presentation. If you were to stick solely to a single system you could expect a single proportion to commit their full attention to the presentation. And using your own system preferences will gain rapport with a marginally larger group of people. There are obviously many other factors that are important in a presentation that fall outside the context of this short article, but representational systems can play a larger role that you would imagine.
Accessing systems can also be useful when resolving conflicts in a team or group. Consider the following argument:
P1 “I just don’t see where you are going with this. Let’s just focus on the real problems.”
P2 “Well I feel you don’t understand the situation properly. It is hard for me to understand the problem completely.”
P1 “OK, but I am trying to see it from your point of view, and it’s just not clear.”
P2 “Well, how do you expect to get a feel for the problem, if you won’t get to grips with the real issues?”
Hmmm. These two appear to be using different systems to explain the same problem. If P2 were the NLP practitioner, they might try to resolve the issue by changing their external representational system to fit P1 (Visual).
P1 “I just don’t see where you are going with this. Let’s just focus on the real problems.”
P2 “I can see what you mean. Could you define what your looking for so we can clarify the issues.”
P1 “OK, well, the way I see it, we need to put the whole project in to perspective so we can shed light on the HR department.”
P2 “Great. Let’s map out what the HR department need and see where it goes from there.”
That’s better! Try it for yourself. Listen to the radio presenter on the way to work. Listen to the next presentation you attend, and determine which systems they are using. It’s important to observe before drawing conclusions or confirmations. Eye Accessing Cues can be immensly powerfull when used properly, and misleading if you choose to close your focus on all the signals you are receiving.